FAQ - Frequently asked questions

There are no prices indicated on the Heat4All homepage as the total price of the heating system can only be determined after a detailed analysis by an expert. You will find there are web shops run by low-cost suppliers from China, the Czech Republic, Turkey, Morocco or Korea. It can sometimes be difficult to spot the difference between a high-quality product such as our Heat4All ICONIC panels and low-cost products of poor quality on websites or in web shops. Some of those low-cost suppliers use misleading advertising in their web shops such as “Developed in Austria“, whereas the heaters are actually manufactured (in comparison to developed) in China.

Heat4All believes that the client should be well-informed before making the decision to purchase on of our Heat4All ICONIC Infrared Heaters. A heating system is a significant component of a house or a flat and has to work properly in order to assure a comfortable room climate. The infrared heater has to be appropriately dimensioned to fit each room, mounted in the right place and equipped with an appropriate control system. All these aspects require expertise while planning or in some cases even an inspection on-site.

Heat4All ICONIC Infrared Panels can be ordered and purchased directly from Heat4All Vertriebs GmbH or via one of our national and international partners. All Heat4All partners are well-trained and can therefore competently help you plan the perfect heating setup for your home, office, or industrial building.

For matters of efficiency it would often make sense to mount the heater on the ceiling. However, radiation from above is often perceived as unpleasant on the head as the scalp is very sensitive. The same effect can be observed when sitting e.g. in a parked cabriolet while the sun is beaming down on your head for two minutes. If the heater is to be mounted on the ceiling, it is therefore important to not mount them directly over your head, e.g. not above the bed in the sleeping room, above the sofa in the living room or above the desk in your office. In rooms in which you normally spend only little time, e.g. the bathroom or the toilet, a panel mounted on the ceiling can, of course, come with certain advantages.

Basically the right positioning of the panel has a significant impact on the efficiency. Our Heat4All ICONIC Infrared Panels emit rays at an angle of approx 178 degrees in all directions. The more rays hit the walls, floor and furniture at this angle and the fewer rays hit glass or windows, the more efficient the heater is. Masonry, floors and furniture store more heat and can therefore also re-emit more heat to the room, whereas glass hardly stores any heat and can therefore not re-emit any.

The surface temperature cannot be controlled, the panel is either turned on and reaches a surface temperature of approx. 90° C to 100° C, or it is turned off. If the surface temperature was e.g. only 50° C, the radiation efficiency would significantly decrease while the convection ratio would increase, which would severely reduce the panel’s overall efficiency.

There are no thermostats or other electronic parts incorporated into the panels themselves. The main reason for this lies in the fact that the heaters have a significantly longer life span than these electronic parts. Should one of these parts therefore break, the entire heater would stop working. Heat4All offers a variety of different control systems, from simple plug-in thermostats to internet-compatible control systems that allow you to remotely control your panels via the internet or your mobile phone from all over the world.

Yes, the panels are very simply to mount. The services of a comptent electrician are only required if the panels are to be controlled via a flush-mounted actuator as in this case the guarantee would expire if no specialist is consulted for their installation.

Yes, the mounting kit is included and consists of 2 wall mounts, 8 screws and 8 wall plugs.

Other than conventional convection heaters, Heat4All Infrared Heaters come with no additional expenses such as electricity costs for pumps, maintenance costs, costs for chimney sweeper services.